Loyalty Clothing Co.
Effective Date: September 23, 2026

At Loyalty Clothing Co., we work to process and ship every order as efficiently as possible. Please review the processing and delivery timeframes below before placing your order.

Standard Orders

Standard, non-custom orders are generally processed within 3–5 business days after your order and payment have been successfully received.

After processing, please allow approximately 7–10 business days for normal delivery.

Estimated Standard Order Timeline:
Processing: 3–5 business days
Normal Delivery: 7–10 business days after processing

Business days generally exclude weekends and recognized holidays.

Custom Orders

Custom and personalized merchandise requires additional production time.

Please allow approximately 10–14 business days for custom-order processing and production.

Once your custom order has been completed, please allow an additional 3–5 business days for shipping/delivery.

Estimated Custom Order Timeline:
Custom Processing/Production: 10–14 business days
Shipping/Delivery: 3–5 business days after processing

Because custom merchandise is produced specifically for the customer, processing times may vary depending on the design, materials, quantity, customization requirements, and order volume.

Order Confirmation

After placing an order, customers should receive an order confirmation using the email address provided during checkout.

Please review your order information carefully and contact us as soon as possible if you notice an error.

Shipping Confirmation & Tracking

Once an order has shipped, tracking information may be provided by email when tracking is available.

Please allow reasonable time for tracking information to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us immediately at orders@shoployaltyclothing.com.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the shipping carrier.

Delivery Estimates

All processing and delivery timeframes are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation interruptions, high order volume, or other unexpected events.

Lost, Missing or Damaged Packages

If your tracking information indicates a problem with your shipment, or your merchandise arrives damaged, please contact us as soon as possible.

Include your:

Full name, order number, email address, description of the issue, and photographs when merchandise arrives damaged.

We will review the situation and provide appropriate assistance.

Returns & Exchanges

Eligible merchandise may be returned or exchanged according to our separate Return, Refund & Exchange Policy.

Customers must contact Loyalty Clothing Co. within 7 calendar days of delivery to request an eligible return or exchange.

Contact Loyalty Clothing Co.

For questions regarding your order, processing, shipping, or delivery, please contact:

Loyalty Clothing Co.
Email: orders@shoployaltyclothing.com
Phone: 888-664-0368
Website: shoployaltyclothes.com